Reading T 1 Passage 2

Countdown timers can reduce frustration even if wait times remain the same.
15. Mirrors in elevators are installed primarily for aesthetic reasons.
16. Theme parks use interactive displays to reduce actual wait times.
17. People are more patient when they believe the queue system is fair.
18. All cultures view waiting as a sign of inefficiency.

Questions 23–26: Matching Information

Match the statements to the correct paragraph (A–I):

23. Technology has made people less tolerant of waiting
24. Cultural norms influence how waiting is perceived
25. Businesses use distraction to improve customer satisfaction
26. Waiting can sometimes increase enjoyment of an experience