Questions 21–25
Choose the correct letter, A, B or C.
Questions 26–30
Complete the flow-chart below. Choose FIVE answers from the list, A–G, next to Questions 26–30.
History of Furniture Rossi
A. website
B. locations
C. designs
D. TV advertising campaigns
E. quality
F. values
G. software programs
The product 26
led to a wider customer base.
↓ Greater customer demand meant other 27
were needed.
↓ Better 28
increased overall profitability.
↓ Changes to the 29
were brought on by customer complaints.
↓ Furniture Rossi wants to make people more aware of its 30